Free shipping on New Zealand orders $80 and over

Terms & Conditions

Acceptance of terms
These terms and conditions govern all supply of goods and services ("products") by Kauri and Sons Ltd (Kauri and Sons, "we, "us") to you, the purchaser of goods and services from us, including your use of the website at ("the website"). They are effective from 20 February 2019 and will replace all earlier Kauri and Sons Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options
We accept the following credit cards: Visa, MasterCard and American Express

Credit Card Security
All payments are processed via Stripe's secure payments system to ensure high levels of payment security and are subject to Stripes's terms and conditions.

Click here to for Stripe's terms.

Shipping and delivery
All orders will be shipped within 48 hours (2-working days).

We track and send our parcels within New Zealand. We only offer non-tracked parcels to Australia, but we are working to include tracking items. At this time, we do not offer delivery outside of New Zealand and Australia but please contact us if you do require this service and we will calculate shipping for you.

Shipping is free within New Zealand for all orders $80 and over (before shipping costs). For orders less than $100, a shipping fee will be automatically calculated in your cart after your purchase and will vary depending on your location (Rural deliveries incur extra charge).

Delivery times estimate
Nation wide: 3-5 working days
Rural: 4-8 working days

Please note:
• We are unable to change your delivery address once your order has been submitted
• We only ship to one address per order
• We do not ship during weekends and public holidays
• Kauri and Sons is not responsible for delivery delays caused by the courier
• We do not deliver to PO Boxes
• Rural deliveries incur extra charge

Urgent orders
If for any reason you need an order quickly, please email

We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our garments.
If you have a question about sizing then please feel free to contact us at prior to making your purchase.

Full Price Items

You may return any full price item/s within 14 days of receipt of your parcel for either an exchange or a refund. The refund will be to the value of your item/s and will exclude the cost of postage.
Your item must be clean, in its original packaging, in an unused condition and with all original tags attached. Merchandise that has been worn, used, dirtied or altered in any way will not be accepted for exchange. Kauri and Sons reserves the right to reject returned items which are not in the conditions mentioned.

Sale Items

We unfortunately cannot offer exchanges returns or refunds on sale purchases so please choose carefully. Email us at if you are unsure what size to choose prior to your purchase.

Faulty Items

If your product is faulty, the fault needs to be brought to our attention within 21 days of receipt of purchase. After this time frame we are unable to refund your purchase.
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email and you will be given a
Return Number.
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock), credit or refund once we have received the returned item.
We will cover the costs of return shipping.
Please do not send anything back to us if we have not been made aware of the issue/fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within the 21 day time line advised above.


Any Kauri and Sons garments sold via buy/sell pages are void of Kauri and Sons warranties. We cannot provide refunds, garment swaps or exchanges if a Kauri and Sons garment is sold via a third party selling page. We hold no responsibilities for these trades.

Return address:
Kauri and Sons Ltd
47 Scott Street

Print out a returns form >> HERE <<

How To Return Your Items
  • Please ensure you have emailed us before sending back your items.
  • Once you hear back from us please fill in this RETURNS FORM and send it with the item/s you are returning, so we are able to process your refund effectively.
  • Pack all items with care and include your completed RETURNS FORM in a secure post bag and ensure that all hats are sent in a box for protection or their return may be refused.
  • We ask that returns are sent by courier only.

What happens next?

Once your return is received and reviewed, we will send you an email notifying you that we have received your returned item. We will also advise if your claim is successful. If your claim is successful, we will then process your exchange (within the limits of our stock) or issue a store credit, valid 3 months as from the day of purchase.
Returns of exchange items can take 5 to 10 business days from the date of the receipt of your returned item by Kauri and Sons.

Return shipping fee
You will be responsible for paying your own shipping costs for returning an item for exchange or store credit. Shipping costs are non-refundable.

If the item(s) is/are faulty or an error has been made with the packaging of your order, Kauri and Sons will fully refund the original shipping fee.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Liability Limitation
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.


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