We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our garments.
If you have a question about sizing then please feel free to contact us at firstname.lastname@example.org prior to making your purchase.
You may return any full price item/s within 14 days of receipt of your parcel for either an exchange or a refund. The refund will be to the value of your item/s and will exclude the cost of postage.
Your item must be clean, in its original packaging, in an unused condition and with all original tags attached. Merchandise that has been worn, used, dirtied or altered in any way will not be accepted for exchange. Kauri and Sons reserves the right to reject returned items which are not in the conditions mentioned.
We unfortunately cannot offer exchanges returns or refunds on sale purchases so please choose carefully. Email us at email@example.com if you are unsure what size to choose prior to your purchase.
If your product is faulty,the fault needs to be brought to our attention within 21 days of receipt
of purchase. After this time frame we are unable to refund your purchase.
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email firstname.lastname@example.org and you will be given a Return Number.
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock), credit or refund once we have received the returned item.
We will cover the costs of return shipping.
Please do not send anything back to us if we have not been made aware of the issue/fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within the 21 day time line advised above.
Any Kauri and Sons garments sold via buy/sell pages are void of Kauri and Sons warranties. We cannot provide refunds, garment swaps or exchanges if a Kauri and Sons garment is sold via a third party selling page. We hold no responsibilities for these trades.
Kauri and Sons Ltd23 Haining St
If you have any further queries please contact us on email email@example.com
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